Safe Stays at Fortune Hotels

Presenting ‘Safe Stays at Fortune Hotels’- a new normal that is based on a round-the-clock safety and hygiene protocol, from pre-arrival to check-out, where we ensure your stay with us is as safe and stress-free as it can be.

So embark on that quintessential trip you need to make with confidence, focus on your goals and let us take care of the rest!

Enclosed are 10 pillars of safety and hygiene we have adopted at our hotels to ensure you have a very safe, comfortable and seamless stay with us.

Hygiene Check Stations
Fully equipped stations with sanitizers and other protective items are located in key areas for guest safety. As per government directives, each guest will be mandatorily scanned for any symptoms and gently requested for a disclaimer to ensure safety of fellow guests and our colleagues at work. It is essential that guests who travel to stay with us download the Aarogya Setu app and maintain a ‘safe’ status on it.

Hygiene stations to be maintained at all entry point for guests. To be equipped with hand sanitizers and face masks.
Regular screening of body temperature for guests at entry and exit points conducted.
Immediate assistance will be provided to any guest showing abnormal temperature. He/she would be taken to the nearest medical facility for immediate care.
Guests arriving without masks to be provided one and guided on proper mask wearing, handling and disposal practices.
Guest related safety and hygiene communication displayed at various touch points across the hotel.

Deep Cleaned & Sanitized Rooms
Each room is thoroughly sanitized before every guest use. This intensive cleaning procedure includes sterile linen, disinfecting touch points, surfaces & amenities etc. In addition, bathroom and plumbing fittings are also sanitized with special chemicals regularly.

Deep cleaning and sanitization of guest rooms after every checkout by employees adhering to PPE standards.
Rooms cleaning upon request with minimal contact procedures including handling guest’s personal belongings. Sensitized luggage handling and sanitization.
Minimalistic collateral placement in rooms, including newspaper & magazine free rooms.
On request Minibar items and dry amenities like dental kit, shaving kit, comb, shoe shiner etc.
One touch dial - Fortune Guest Assistance
Visitors are not allowed in the guest rooms except in exigencies

Social Distancing Measures
Social distancing norms are maintained in all areas of the hotel including room allocation, restaurant seating, public areas & guest transportation. Associates also ensure distancing in all areas such as reception, room cleaning, restaurants & in-room dining and wear personal protective equipment.

Six feet distance between all guests and associate interactions
Use of Q managers to maintain social distancing at the entry points
Yellow line separators to maintain social distancing during check-in and check-outs
Check-in and check-out for Groups will be done at a separate check-in area to avoid crowding in the lobby, maintain protocols of safety and hygiene.

Safe Public Spaces
Heightened sanitization is maintained in all areas of the hotels in adherence with the Hygiene Code of Conduct including surfaces, furniture, guest waiting area, glasses, artifacts, etc. Sanitizers are placed at various touch points for guest safety.

Public areas thoroughly sanitized including reception, lobby, corridors, guest waiting areas, elevators, public washrooms and all other facilities in the hotel.
Furniture & seating distanced keeping social distancing in mind
Guest elevators aligned to social distance norms
Some facilities like Swimming Pool, Spa, Salon and Gym to be kept closed till further government directives

F&B Hygiene and Safe Handling Procedures
The highest level of hygiene and safety in Food & Beverage operations has been implemented – from material handling, storage, cooking to various other service protocols. Following FSSAI and HACCP standards, there is an increased frequency of audit and cleaning as well as hygienic service delivery protocols.

Restricted services in All Day Dining and In Room Dining based on government directives and the safety needs of our guests.
Intensified level of training and new processes on food preparation and service delivery
Contact less payment options
Preference of local produce and procurement on the menu
Where restaurants are functional, following norms will apply :
- No buffet except for breakfast
- Tables will be realigned as per hospitality distancing standards
- Sanitized table setup
- No cloth napkins
- Disposable cutlery on offer

Safe Meetings
HACCP guided hygiene practices for equipment, personal hygiene, food preparation and presentation by service staff is being followed. Enhanced pest control, cleanliness and location turnaround protocols are in place to ensure the highest level of sanitization and safety levels aroundconferences, banquets and all types of events.

Government directives on gatherings to be followed without exception
Seating capacity of halls to be reduced to maintain social distancing
Only one entry and exit, hygiene check point, sanitizing compulsory
Buffet service in banquets to be done by the associates to avoid the guest from touching the ladles
No pass around snacks for banquets
All service staff are adequately geared & ensure PPE

Trained and Sensitized Staff Members
Hygiene Marshalls, led by the General Manager of the hotel, are fully trained to execute and audit the new hygiene, safety and sanitization protocols implemented at the hotel. Hotel teams are trained for safety gear, self and guest care.

Associates trained on COVID-19 safety and sanitation protocols.
All employees screened before being assigned duties, and to wear masks at all times
All associates instructed to use hand sanitizers/ wash hands with soap at frequent intervals
Appropriate PPE will be worn by all employees based on their role and responsibilities and handled with utmost care and as per defined protocols.
Daily briefing of associates will be conducted on Safety and Hygiene in areas following physical distancing rules.
All teams should be regularly updated with the latest guidelines by WHO and local & central government authorities.

Hygiene Code of Conduct
All employees, at all levels to undergo intensive COVID 19 specific and FUNCTIONAL HYGIENE training, in a phased manner. In addition, an intense CODE OF HYGIENE is being followed from employee arrival, back of the house areas and till departure including medical exigencies.

All the areas of the hotel sanitized regularly throughout the day
Associates instructed to follow social distancing and hygiene protocols
Trolleys, IRD, guest doors, lobby furniture, elevators, doors etc. sanitized by dedicated staff members.
Special disinfectant swabs made available for guest's hand held bags, laptops, keys and mobiles.
Hotel's vehicles thoroughly cleaned and sanitized before guest pickup as per detailed protocol. Driver's history of travel and illness to be recorded and verified.
Use of stickers to mark sanitization status in the rooms and cars
Upon guest's arrival, baggage to be sanitized and moved straight to the room.

Emergency Response Protocol
A defined process to address any emergency situations that could occur with adequate training given to team members. Dedicated team sensitized and equipped to handle/act in an emergency including how to mitigate risk with regards to Covid-19.

Hospitals identified near the hotel and the emergency contact numbers to be readily available with the front desk
Doctor on call readily available
Names and numbers of the pharmacy nearby available
Employees are instructed to inform the manager in case they observe any of the symptoms of COVID 19 shown by the guest or the colleague

Contactless Payments
We encourage contactless bill payments,which are being done using UPI payments, NFCenabled credit/debit cards or internet banking.Performa invoices will be sent to the guestdirectly through emails.

Performa invoices can be sent to the guest direct through emails on request
Contactless bill payments encouraged. Can be done using UPI payments, NFC enabled credit/ debit cards or internet banking
Encourage payment by electronic mode before arrival like RTGS etc.
Sanitized payment and billing equipment