Each Fortune hotel has a General Manager deputed by Fortune Hotels, who is either transferred from within the existing resources of ITC Hotels or hired from the constantly updated data bank available with ITC Hotels HR cell.
Operating manuals for each operating department and a standards manual defining the standards for a Fortune hotel are provided to all Fortune hotels to assist the General Manager in his day-to-day operations.
An annual operations audit is conducted in each property by General Manager- Operations, which outlines the standards maintained by the property and the shortcomings, if any. A detailed audit report is submitted to the hotel promoters for their perusal, along with valuable inputs on constant improvement of the product and services.
Key support for food festivals, standardization of menus and constant information on industry best practices is provided on a regular basis by the Operations team. At the time of Hotel opening a pre-opening team is deputed to the hotel to assist the General Manager and the hotel team for a smooth commissioning of the hotel.